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Customer service that creates growth not overheads

Get world class AI assisted agent support for fast growing companies, without blowing the budget.

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Great service  =  More growth

Give your customers great service with our market leading know-how.
Blended Human empathy and AI

Top-notch agents

Cyber-secure virtual service

Any language or timezone

Quality assured

Online and Messaging  Channels

All digital channels

Chat, SMS, Messaging,

Social media, Email,

Self-service, Help centre

Expertise in Customer Service

Expert knowledge

Best in class processes

Insights and guidance

Access to worldwide resources

Customer Service Applications

Applications & tech

AI and automation

Pre-built integrations

GDPR / Cyber secure

Service metrics and insights

Reporting & insights

Service promise KPIs


Trend analysis

cx2go flexibility and support

Flexibility & support

Flexible subscription

Client success programme

No hidden costs

Why partner with us?


Zero set up cost


average cost saving


customer satisfaction


customers helped

We help companies provide better service to customers for less cost

Unlock global CX in one flexible subscription

Lite plan
Start plan
Scale plan
Grow plan


Manage all customer queries

Bring customer requests from your online sales channels (website, email, Facebook, Instagram, WhatsApp, Etsy, Amazon)

Route customers to the right answers & solutions

Communications matched to your brand tone

Customer self-service in any language

Solve your common customer requests

Auto-diagnose customer requests 

Dedicated customer help centre providing answers on frequent questions

Diagnose issues & prioritise customers

Keep customers notified on the progress of their requests

Auto-manage WISMO requests with all major couriers

Predict order problems & notify customers

Elevate your service offer

Skilled talent matched & trained to your brand tone

Management of website, Google & Trustpilot customer reviews

Fast response times in under 1 hour

99% customer satisfaction

Detect, diagnose & manage post-delivery problems

(e.g. faulty/wrong item)

Serve customers with local knowledge in 20+ languages

Live assistance for customers 8am-8pm local time

Grow your customer sales & loyalty

Product & order guidance for customers

Check-out support to reduce basket abandonment

Your own online store*

Your own TikTok shop (US only)*

Personalised customer assistant & number for VIP customers

Improve your business

Insights & reporting on emerging issues

Resources to help your customer strategy

Dedicated Client Success Partner

* = extra cost


AI + Automation


p/ m


AI + Automation + Team


p/ m
Starting from


AI + Team + Automation + Ecomm support


p/ m
Starting from


All of it, globally


p/ m
Starting from

Pricing details explained

All prices are excluding VAT.

The Lite plan comes standard with all tickets included within the price.

For all other plans; Starter, Growth and Scale, in addition to the monthly subscription price, there is a cost of £1 per ticket. 

Want to customise?

Get in touch and we can talk through your needs.

See how it works

"CX2GO was so easy to use, the agents were ready to act so quickly to help us at Peak.  We were also able to get some much needed help setting up our Shopify store."

LaDeDa Boutique

"Got me out of a jam at peak and so quick and easy to set up. The agents worked so well and knew our brand quickly.  I will definitely use CX2GO again when we need to bolster our team"

Customer Experience Manager

“I'm amazed by how easily and quickly everything was set up. The time I needed to spend on my business growth is now available to me whilst knowing my customers are in excellent hands.”

Oxonic Services

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Why us?

20+ years delivering fast growth & quality service.


Great track record

Our team have delivered Customer Service for great brands. We know what good looks like for growing organisations and the pitfalls along the way!


Value for money

Our model, methods, tech stack, analytics and resources means we can offer an enterprise level service that's accessible for smaller growing brands.



Our set up means fast decisions, a clear focus on building great talent and nurturing long term relationships with our clients.


Cost control

We're built for change and this means no hidden costs for clients if priorities or activities need to change while we are working with you.


Impeccable reputation

Most of our business comes from recommendation and repeat work.

Need we say more?

We've kept good company...

Karen Millen
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Kiko Milano
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Making it easy for you to get started






Get to know your brand

Match your agents

Build your service

Set up your insights

Serve your customers

We get clients up and running in an average of 14 days

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