GREAT SERVICE = MORE GROWTH
Give your customers great service with our market leading know-how.
TOP-NOTCH AGENTS
Cyber-secure virtual service
Any language or timezone
Quality assured
ALL DIGITAL CHANNELS
Chat, SMS, Messaging,
Social media, Email,
Self-service, Help centre
EXPERT KNOWLEDGE
Best in class processes
Insights and guidance
Access to worldwide resources
APPLICATIONS & TECH
AI and automation
Pre-built integrations
GDPR / Cyber secure
REPORTING & INSIGHTS
Service promise KPIs
Benchmarking
Trend analysis
FLEXIBILITY & SUPPORT
Flexible subscription
Client success programme
No hidden costs
WHY PARTNER WITH US?
£0
Zero set up cost
15%
average cost saving
99%
customer satisfaction
1m+
customers helped
We help companies provide better service to customers for less cost
UNLOCK GLOBAL CX IN ONE FLEXIBLE SUBSCRIPTION
MOST POPULAR
FEATURES
MANAGE ALL CUSTOMER QUERIES
Bring customer requests from your online sales channels (website, email, Facebook, Instagram, WhatsApp, Etsy, Amazon)
Route customers to the right answers & solutions
Communications matched to your brand tone
Customer self-service in any language
SOLVE YOUR COMMON CUSTOMER REQUESTS
Auto-diagnose customer requests
Dedicated customer help centre providing answers on frequent questions
Diagnose issues & prioritise customers
Keep customers notified on the progress of their requests
Auto-manage WISMO requests with all major couriers
Predict order problems & notify customers
ELEVATE YOUR SERVICE OFFER
Skilled talent matched & trained to your brand tone
Management of website, Google & Trustpilot customer reviews
Fast response times in under 1 hour
99% customer satisfaction
Detect, diagnose & manage post-delivery problems
(e.g. faulty/wrong item)
Serve customers with local knowledge in 20+ languages
Live assistance for customers 8am-8pm local time
GROW YOUR CUSTOMER SALES & LOYALTY
Product & order guidance for customers
Check-out support to reduce basket abandonment
Your own online store*
Your own TikTok shop (US only)*
Personalised customer assistant & number for VIP customers
IMPROVE YOUR BUSINESS
Insights & reporting on emerging issues
Resources to help your customer strategy
Dedicated Client Success Partner
* = extra cost
LITE
AI + Automation
£49
p/ m
STARTER
AI + Automation + Team
£99
p/ m
Starting from
GROWTH
AI + Team + Automation + Ecomm support
£399
p/ m
Starting from
SCALE
All of it, globally
£799
p/ m
Starting from
Pricing details explained
All prices are excluding VAT.
The Lite plan comes standard with all tickets included within the price.
For all other plans; Starter, Growth and Scale, in addition to the monthly subscription price, there is a cost of £1 per ticket.
Want to customise?
Get in touch and we can talk through your needs.
SEE HOW IT WORKS
"CX2GO was so easy to use, the agents were ready to act so quickly to help us at Peak. We were also able to get some much needed help setting up our Shopify store."
LaDeDa Boutique
"Got me out of a jam at peak and so quick and easy to set up. The agents worked so well and knew our brand quickly. I will definitely use CX2GO again when we need to bolster our team"
Customer Experience Manager
“I'm amazed by how easily and quickly everything was set up. The time I needed to spend on my business growth is now available to me whilst knowing my customers are in excellent hands.”
Oxonic Services
WHY US?
20+ years delivering fast growth & quality service.
01
Great track record
Our team have delivered Customer Service for great brands. We know what good looks like for growing organisations and the pitfalls along the way!
02
Value for money
Our model, methods, tech stack, analytics and resources means we can offer an enterprise level service that's accessible for smaller growing brands.
03
Owner-managed
Our set up means fast decisions, a clear focus on building great talent and nurturing long term relationships with our clients.
04
Cost control
We're built for change and this means no hidden costs for clients if priorities or activities need to change while we are working with you.
05
Impeccable reputation
Most of our business comes from recommendation and repeat work.
Need we say more?
We've kept good company...
